Your questions answered

Product info

How many tissues in a tube?

Each tube contains 40 4-ply sheets infused with moisturiser. Each sheet is approx. 18 x 15cm.

What makes them so soft?

The majority of facial tissues are 2-ply (i.e. there are 2 layers to each sheet). Very few are even 3-ply. Ours are one step better - 4-ply!

We then infuse them with a moisturising lotion that contains hyaluronic acid - as found in premium cosmetics - so they feel just like silk on your skin.

We're pretty confident all other tissues will feel like sandpaper once you've given tishoo a try.

Do you sell tissue refills?

Not yet. At the moment our refill/reuse caps are sold on the basis that you refill with your own contents.

Remember you can use the caps on the top too, making a gorgeous little container for the home or travel.

How do I open the tube?

Pull the tab off, pierce the film with your finger, pinch the middle tissue and slowly pull it out. Watch a quick demonstration.

The tubes are beautiful. Can I reuse them?

We encourage reuse of our sturdy tubes. Use one as a recycling bin for the car, for stray sweet wrappers, used tissues and the like, or in the home as a pen or make-up brush caddy. With our reuse caps (sold separately) you can open and close the ends as many times as you want, refill the tube with your own contents, or convert it into a beautiful container for home or travel.

The tube is a bit too big or small for my cup holder. What can I do?

Not all cup holders are the same shape or size. tishoo tubes fit the majority of cup holders perfectly, but if yours is a loose fit, a hair bobble or elastic band around the tube keeps it tightly gripped in. If the tube is too big, we suggest the door card instead, still easily accessible and convenient.

Why does the tissue feel moist when left in a cold car?

Our tissues contain moisturising lotion to make them feel silky smooth on your skin. When kept at freezing temperatures the lotion may make the tissues feel moist. This is only temporary, and once back at sensible temperatures they will feel perfect again.

Can tishoo tissues be used to clean glasses?

Because of the infused moisturising lotion, we do not recommend using our tissues to clean glasses lenses.

Buying

Aren't these a bit expensive for tissues?

Our product is made without compromise, and quality costs money. 92% of our customers* say they're the softest tissues they've ever used.

Couple that with a beautifully designed and reusable, sturdy container, we think they're worth every penny.

* Survey conducted May 2023, 409 responses

Can I buy just 1 tube?

All our packs on the website contain 4 tubes. However, if you shop at Ocado, Booths or our other retailers you can pick up a single tube.

Can I buy these in a shop?

tishoo products are sold directly by us and at Waitrose, Ocado, Booths, Whole Foods Market and selected independent retailers nationwide.

Manufacturing and environment

What are the tubes made from?

The main body of our tube is made from responsibly sourced, FSC®-certified cardboard (Mix 70%), while the flexible window at the top is made from polypropylene (PP) plastic. Our FSC® licence number is C007915.

What is your packaging made from?

Our packaging is 100% paper, with no plastic wrapping in sight. Even the packaging tape we use is paper.

How do I recycle the tube?

The best way: rip the plastic film away from the cardboard. Put the cardboard into your household recycling bin, and take the plastic film to a soft plastics collection point at a larger supermarket, or your kerbside bin as collections roll out across the UK.

The quick way: if you do not separate them, you can still put the whole tube in your household cardboard bin. Because the plastic is so light, the paper mill will filter it out during processing, though the filtered plastic will likely end up as general waste rather than being recycled.

We know plastic is not perfect, so we are actively developing a non-plastic window film. Watch this space.

Ordering and delivery

How much is delivery?

Free for orders over £15, otherwise £2.99. Our standard delivery service is Royal Mail RM48 (Second Class).

You can also upgrade to Express delivery (usually 1 working day after despatch), with the pricing shown during checkout.

Can I change an order I have already placed?

Contact us as soon as possible and we will try our best to amend your order if it has not left us yet.

How do I contact you?

Please see our contact page.

What is the return policy?

We have a 30-day money back guarantee. Please see our returns policy for more details.

My order is taking longer than expected to arrive

We send the majority of our orders out via Royal Mail. Some areas of the country may be experiencing long delays with post delivery. Check Royal Mail service updates to see the current disruption in your area.

More questions?

Visit our FAQ page for the full list, or contact us and we will be happy to help.