FAQs
Product Info
How do I open the tube?
Pull the tab off, pierce film with your finger, pinch the middle tissue and slowly pull it out.
The tubes are beautiful - can I re-use them?
We encourage re-use of our sturdy tubes - you can use them as a recycling bin for the car (for those stray sweet wrappers, used tissues and face masks), or even in the home as pen/make-up brush caddies! With the addition of our reuse caps (sold separately), you can open and close the ends as many times as you want - perhaps to refill with your own contents or convert into a beautiful container for the home or travel.
The tube is a bit too big/small for the cup holder - what can I do?
Not all cup holders are the same shape or size. Whilst tishoo tubes fit the majority of cup holders perfectly, if you need to make the tubes fit more snug in yours, you can put a hair bobble, elastic bands or rubber wrist-band around the tube to keep it tightly gripped in. If the tubes are too big, we suggest putting them in the door card instead - still easily accessible and convenient.
When it's freezing outside, why does the tissue feel moist when left in the car?
Our tissues contain moisturising lotion to make them feel silky smooth on your skin. When kept at freezing temperatures the lotion may make the tissues feel moist - but please be assured this is only temporary - once back at sensible temperatures they will feel perfect again!
Can tishoo tissues be used to clean glasses?
Because of the infused moisturising lotion, we do not recommend using our tissues to clean glasses lenses.
Purchasing and Locating Products
Can I buy these in a shop?
tishoo products are sold directly by us, Waitrose, Ocado, Booths and in selected independent retailers nationwide.
Manufacturing and Environment
What are the tubes made from?
The main body of our tube is made from responsibly sourced, FSC®-certified cardboard (Mix 70%), while the flexible window at the top is made from polypropylene (PP) plastic.
Our FSC® licence number is C007915.
What is your packaging made from?
Our packaging is 100% paper - no plastic wrapping in sight - even the packaging tape we use is paper!
I've reused the tube and now want to dispose of it - how do I recycle it?
The best way: For true recycling, simply rip the plastic film away from the cardboard. Toss the cardboard into your household recycling bin, and take the plastic film to a soft plastics collection point at a larger supermarket (or your kerbside bin, as collections roll out across the UK).
The quick way: If you don't separate them, you can still put the whole tube in your household cardboard bin. Because the plastic is so light, the paper mill will filter it out during processing - just keep in mind that the filtered plastic will likely end up as general waste rather than being recycled.
We know plastic isn't perfect, so we are actively developing a non-plastic window film. Watch this space!
Ordering and Customer Service
Can I change an order I've already placed?
Contact us as soon as possible and we'll try our best to amend your order if it hasn't left us yet!
How do I contact you?
Please see our contact page.
What's the return policy?
We have a 30-day money back guarantee. Please see our returns policy for more details.
My order is taking longer than expected to arrive?
We send the majority of our orders out via Royal Mail. Some areas of the country may be experiencing long delays with post delivery - please check here to see the current disruption in your area.